Refund & Warranty Policy
Last updated September 8, 2026. This policy is part of our Terms of Service.
All sales are final
All sales are final. The only exception is an account that does not work — that is handled as a warranty replacement under the conditions below.
We sell digital goods with instant delivery, so once an order is delivered it cannot be returned. There are no refunds for change of mind, wrong option chosen, or details entered incorrectly by the buyer.
When you are covered
You are covered only if all of the following are true:
- The product page shows an active warranty for that product and the claim is within the warranty period.
- The account/product genuinely does not work on arrival (for example, the login does not sign in).
- You provide valid video proof (see below).
- You used a proper proxy where one is required, and you did not change the password/email or otherwise break the account.
The remedy is a replacement of the same product while a replacement is available.
Video proof (required)
Every replacement request must include a single, unedited, uncut screen recording that begins at the exact moment you receive the product and continues without stopping until you attempt to use it / log in and the issue appears.
- One continuous take — no cuts, edits, trims or speed changes.
- Show opening the delivered credentials and the full first login/use attempt, including any error message.
- Show the proxy in use if the product requires one.
No valid video = no replacement. Edited, cut, or missing recordings are rejected.
Not covered
- Social media accounts have no warranty at all (Instagram, Facebook, TikTok, Twitter/X, Telegram, etc.) — all such sales are final, no refund or replacement.
- Any issue after you changed the password/email, enabled/broke 2FA, or shared the account.
- Accounts locked because you connected without a good proxy or from the wrong region.
- Bans or limits imposed by the third-party platform after delivery.
Proxy requirement
A clean, region-matched proxy is required for account logins. Using a flagged/free proxy or the wrong country voids the warranty. Good proxies are available to buy in our store.
How to open a claim
Open a support ticket from your account (or message us on Telegram) as soon as the problem appears, include your order number and the video described above. We review claims and, if valid, issue a replacement.